When I was asked to do a full day training on business etiquette and professionalism, I knew I needed to find more meaningful motivation than the hundreds of guidelines and “rules.” My inspiration came in the middle of the night from Aretha Franklin: R-E-S-P-E-C-T. That is what etiquette means to me! As part of my training I highlight 5 Levels of Respect:
Self – Taking time to learn business etiquette and demonstrate professionalism shows respect for you. Shooting from the hip is not allowing you the best opportunity to shine. Sometimes we don’t know what we don’t know.
Customer or Client – This is the level of respect most people think of and try to honor since it is the core of business. If one isn’t respectful to customers or clients, there are usually consequences. People like to do business with those they like and respect.
Coworkers – Treating coworkers with respect not only makes the culture more pleasant, but more productive. Yet with the tension of every day interactions, politics, and pressure, this may be the most challenging level to stay at a high level of respect.
Company/Agency – What an employee says and does reflects on the company and its reputation. This is a responsibility for employees to recognize and for employers to address.
Profession – To the outside public, even in a non-work setting, what you do has an impact on how others view your profession. You may be the only person someone will meet in your line of work and generalizations may be made. You may not care to think of this impact, but it may occur just the same.
Here is another thing RESPECT means to me:
R emember
E tiquette
S o
P eople
E njoy
C aring
T eamwork
Copyright 2018, Karen Litzinger, Pittsburgh, PA. Litzinger Career Consulting, Pittsburgh, PA. May be shared digitally with this by-line and live link to www.KarensCareerCoaching.com.
