Posts

What Would Mister Rogers Do?

Being from Pittsburgh I have always been proud of and inspired by Fred Rogers. Though I was a few years too old to fully enjoy his show, I felt connected and cried when he died in 2003. When I think of Fred Rogers, I think of kindness. I loved the book, The World According to Mister Rogers, and was further inspired when I saw the documentary about him last month. If we could all embody that kindness maybe there wouldn’t need to be business etiquette or civility training.   Read on to be inspired by a brief selection of quotes by Fred Rogers.

I hope Fred Rogers continues to inspire us for many decades. So the next time you get impatient with a coworker or customer, are tempted to send an angry email or text, or don’t know what to say, ask yourself, “What Would Mister Rogers Do?”

If you missed Won’t You Be My Neighbor, you can see it on Netflix. And be on the look-out for the movie, You Are My Friend starring Tom Hanks, currently being filmed in Pittsburgh.

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You Did What? International Business Etiquette

I’m excited to offer this program at the Downtown and Business Branch at the Carnegie Library. Although oriented to business travel, the information is relevant to any international travel. Please pass the word, especially to people who work downtown.

You Did What? International Business Etiquette

Thursday, April 19, 2018

12:30-1:30 PM, Carnegie Library, 612 Smithfield Street, Pittsburgh 15222

Have you ever said or did something in another country and received a look that made it clear you made a mistake? How do you gracefully proceed and better yet avoid that situation in the first place? Etiquette cultural norms vary widely across countries and a business traveler needs to be savvy. Etiquette trainer, Karen Litzinger, will share insights into cultural differences in greetings, body language, corporate culture, business entertainment, dress and gifts.

Civility Affects Workplace Performance

When I went to my first college reunion last year and peered in the window of the Residence Life office, a poster caught my eye.  As a business etiquette speaker, I loved seeing the message of civility hanging prominently.  On and off during the year, I thought I’d love to get a copy of that poster.

This year when I was invited to a Residence Life reunion as part of Homecoming, I took the opportunity to ask about the poster.  Many thanks to Megan Julius for researching it and sending it to me with permission to share.

This inspired me to share about a new book published this year, Mastering Civility by management professor Christine Porath. She makes a case quoting research studies that the workplace would be more effective with more civility rather than the tough and aggressive corporate culture our society often supports.

Multiple research studies demonstrate how rudeness and bullying have a negative impact on performance. After being belittled as a group, participants in one experiment had 39% fewer creative ideas in brainstorming and did 33% worse on an annagram-type puzzle. Another experiment showed that even observing incivility decreased performance on two tests, 20% and 30%, compared to a control group.

An excellent summary of the book and great links to research is in the article How to Reduce Rudeness in the Workplace at Greater Good Magazine.

I hope the art and research inspire YOU.  Please pass them on.  Goodness knows we need civility more than ever!  Thank you Duquesne for getting the word out. Makes me proud!

Karen’s Five Favorite Newsletters

Welcome to the first blog entry of my completely revised, spiffy website! Thank you for your interest in my take on career planning and business etiquette to help people be more confident and competent in this aspect of life. Besides practical tips and information, I also like to share stories that can educate and inspire. So I would like to share links to five of my favorite older newsletter posts that are important to me or don’t quite lend themselves to be rewritten, yet still could be useful.

Take Your Passion and Make it Happen

Thank You Notes: My Etiquette Take on a Post Office Sign

Student Loan Forgiveness

Is a Degree Worth It?

Perfection Reflection and Intuition Insights